Privacy Policy

Last updated: August 26, 2026

Chrovex ("Chrovex," "we," "us," or "our") operates this online store and website, including its content, features, products, services, tools, and related functionality (collectively, the "Services").

Our Services are powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, process, store, and disclose personal information when you visit, access, use, or make a purchase through our Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is subject to applicable privacy and data protection laws. Where applicable law provides you with rights or protections that differ from those described in this Privacy Policy, those rights will continue to apply.

1. Personal Information We Collect

The types of personal information we collect may depend on how you interact with our Services, the products or Services you use, and the laws applicable to you.

We may collect or process the following categories of information:

Contact Information

This may include:

• Name.

• Email address.

• Billing address.

• Shipping address.

• Phone number.

• Other contact information you provide to us.

Order and Transaction Information

This may include:

• Products purchased.

• Products viewed or added to your cart.

• Order history.

• Returns, refunds, exchanges, or cancellations.

• Transaction details.

• Payment status.

• Shipping and delivery information.

Payment Information

When you make a purchase, payment information may be processed by Shopify and/or third-party payment providers.

Depending on the payment method used, this may include payment card information, payment details, transaction information, and payment confirmation.

We generally rely on our payment processors to securely process payment card information rather than directly storing complete payment card details ourselves.

Account Information

If you create an account, we may collect information such as:

• Email address.

• Username.

• Password or authentication information.

• Account preferences.

• Account settings.

Communications

If you contact us, we may collect information contained in your communication, including customer support requests, questions, feedback, reviews, or other correspondence.

Device and Usage Information

When you access our Services, certain information may be collected automatically, including:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Network information.

• Approximate location information.

• Pages visited.

• Links clicked.

• Referring pages.

• Date and time of interactions.

• Other technical or usage information.

We may collect this information through cookies, pixels, analytics technologies, and similar technologies.

2. How We Collect Personal Information

We may collect personal information through several sources, including:

Directly From You

For example, when you:

• Create an account.

• Place an order.

• Subscribe to communications.

• Contact customer support.

• Submit a review.

• Complete a form.

• Participate in a promotion.

• Otherwise provide information to us.

Automatically

We may automatically collect certain information when you browse or interact with our Services through cookies, pixels, logs, analytics tools, and similar technologies.

From Service Providers

We may receive information from service providers that assist us with payment processing, shipping, fulfillment, analytics, advertising, customer support, website functionality, fraud prevention, and other business operations.

From Third Parties

We may receive information from business partners, advertising partners, social media platforms, Shopify, or other third parties where permitted by applicable law.

3. How We Use Personal Information

Depending on how you interact with our Services, we may use personal information for purposes including:

Providing and Operating Our Services

We may use your information to:

• Process and fulfill orders.

• Process payments.

• Arrange shipping and delivery.

• Process returns, refunds, and exchanges.

• Maintain customer accounts.

• Provide customer support.

• Communicate with you about your orders.

• Provide requested Services.

• Remember preferences.

• Improve the functionality and performance of our website.

Personalization and Improvements

We may use information about your interactions with our Services to understand customer preferences, improve our products and website, personalize your shopping experience, and recommend products or content that may be relevant to you.

Marketing and Advertising

Where permitted by applicable law and subject to your choices, we may use personal information to:

• Send promotional communications.

• Provide information about products, offers, and promotions.

• Display advertisements.

• Measure advertising effectiveness.

• Personalize advertising and marketing.

You may unsubscribe from promotional email communications by following the unsubscribe instructions included in those communications.

Security and Fraud Prevention

We may process information to:

• Detect and prevent fraud.

• Detect unauthorized activity.

• Protect our website and systems.

• Investigate suspicious activity.

• Protect customers and other users.

• Enforce our policies.

• Maintain the security of our Services.

Legal and Compliance Purposes

We may process information where reasonably necessary to:

• Comply with applicable laws.

• Respond to lawful requests from authorities.

• Protect our legal rights.

• Enforce our agreements and policies.

• Investigate disputes or potential violations.

• Prevent or address unlawful activity.

4. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These third parties may include:

Shopify and Service Providers

We may share information with Shopify and service providers that assist us with:

• Website hosting.

• Payment processing.

• Order fulfillment.

• Shipping and delivery.

• Customer support.

• Data storage.

• Analytics.

• Advertising.

• Marketing.

• Fraud prevention.

• Technical services.

These providers may process information on our behalf and may be located in countries other than your country of residence.

Advertising and Marketing Partners

Where permitted by applicable law, we may share certain information with advertising and marketing partners to help us measure advertising, provide personalized advertising, and promote our products.

Depending on where you live, you may have the right to opt out of certain forms of targeted advertising or sharing of personal information.

You may manage applicable preferences through our data-sharing opt-out page:

https://chrovex.com/pages/data-sharing-opt-out

When You Direct Us

We may disclose information when you specifically request or authorize us to do so.

For example, information may be shared with shipping providers or third-party services necessary to complete a transaction requested by you.

Business Transactions

If Chrovex is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Legal Requirements

We may disclose information when reasonably necessary to comply with applicable law, legal processes, government requests, court orders, or to protect our rights, customers, users, or the public.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, web beacons, analytics tools, and similar technologies.

These technologies may be used to:

• Keep the website functioning.

• Remember preferences.

• Understand how visitors use our website.

• Maintain security.

• Measure website performance.

• Analyze traffic.

• Personalize content.

• Support advertising and marketing.

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect the functionality of some parts of our Services.

6. Relationship With Shopify

Our Services are hosted and powered by Shopify.

Shopify may collect and process personal information relating to your access to and use of our Services in order to provide and improve its platform and related services.

Information submitted through our Services may be transmitted to and processed by Shopify and other service providers in countries other than where you reside.

Shopify may also process certain information in connection with its own services and features.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may also be able to exercise certain privacy rights through Shopify's privacy portal:

https://privacy.shopify.com/en

7. Third-Party Websites and Services

Our Services may contain links to websites, applications, social media platforms, payment providers, or other third-party services.

We do not control third-party websites or services and are not responsible for their privacy practices, security, content, or policies.

If you choose to access a third-party website or service, we recommend reviewing its privacy policy and terms before providing personal information.

Your interactions with third-party services are governed by the policies of those third parties.

8. Children's Privacy

Our Services are not intended to be used by children where such use is prohibited by applicable law.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where collection is not permitted, please contact us using the contact information below.

Where required by applicable law, we will take reasonable steps to delete such information.

9. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of personal information.

You should avoid sending sensitive information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

• Provide our Services.

• Complete transactions.

• Maintain business records.

• Comply with legal obligations.

• Resolve disputes.

• Prevent fraud.

• Enforce agreements.

• Protect our legal rights.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

• Right to Access: You may have the right to request access to personal information we hold about you.

• Right to Correction: You may have the right to request correction of inaccurate information.

• Right to Deletion: You may have the right to request deletion of personal information, subject to applicable exceptions.

• Right to Data Portability: You may have the right to request a copy of certain information in a portable format.

• Right to Object or Restrict Processing: In certain circumstances, you may have the right to object to or restrict certain processing.

• Right to Withdraw Consent: Where processing is based on consent, you may have the right to withdraw that consent.

• Right to Opt Out of Certain Marketing or Targeted Advertising: Depending on your location and applicable law, you may have the right to opt out of certain forms of targeted advertising or sharing of personal information.

These rights are not absolute and may be subject to legal limitations and exceptions.

We may need to verify your identity before completing certain privacy requests.

To exercise applicable rights, please contact us using the contact information below.

12. Marketing Communications

We may send promotional communications where permitted by applicable law.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant communication.

Even if you unsubscribe from marketing communications, we may still send necessary transactional or service-related communications, such as:

• Order confirmations.

• Shipping notifications.

• Refund notifications.

• Account-related messages.

• Security notifications.

• Other communications necessary to provide the Services.

13. European Economic Area and United Kingdom

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws.

Depending on the circumstances, these may include rights to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion.

• Restrict processing.

• Object to certain processing.

• Request data portability.

• Withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with the data protection authority in your country.

Where applicable, we may rely on recognized legal mechanisms for international transfers of personal information, including appropriate contractual safeguards.

14. International Data Transfers

Your personal information may be processed, stored, or transferred outside the country in which you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

These safeguards may include recognized contractual mechanisms or other legally permitted transfer mechanisms.

15. Data Sharing and Targeted Advertising

Depending on your location, applicable law may give you certain rights regarding the sharing or use of your personal information for targeted advertising.

You may be able to manage applicable preferences through our data-sharing opt-out page:

https://chrovex.com/pages/data-sharing-opt-out

Where supported and required by applicable law, certain privacy preference signals, such as Global Privacy Control, may also be recognized.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices.

• Our Services.

• Technologies we use.

• Legal or regulatory requirements.

• Privacy practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice of material changes.

17. Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Chrovex

Email: wearchrovex@gmail.com

Physical Address:
Chrovex
Alba-Iulia Street
060274 Galați GL
Romania

For applicable data protection purposes, Chrovex may act as the controller of personal information processed through the Services, subject to the specific circumstances and applicable law.