Return & Refund Policy

Last updated: August 26, 2026

We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges may be requested.

By placing an order with us, you acknowledge and agree to the terms of this policy, subject to any mandatory consumer rights and protections applicable to your country or region.

1. Return Period

We accept eligible return requests made within 30 days after the date you receive your order.

To be eligible for a return, the item must:

• Be in the same condition in which you received it.

• Be unworn and unused.

• Not show signs of damage, excessive wear, or alteration.

• Include the original packaging where reasonably possible.

• Include all original accessories, components, tags, manuals, and other items supplied with the product.

• Be accompanied by a receipt, order number, or other valid proof of purchase.

We reserve the right to refuse a return if the returned item does not meet the eligibility requirements described in this policy, except where applicable law provides otherwise.

2. How to Request a Return

To request a return, please contact us at:

wearchrovex@gmail.com

Please provide:

• Your order number.

• The email address used to place the order.

• The item you wish to return.

• The reason for the return.

• Photos or videos of the item if requested by our support team.

Please do not send any item back before receiving return instructions from us.

Returns sent without prior authorization may be refused or returned to the sender at the sender's expense, where permitted by law.

If your return is approved, we will provide instructions regarding where and how to send the item.

Return address:
[INSERT RETURN ADDRESS]

The return address may vary depending on the fulfillment or processing location associated with your order.

3. Return Shipping

Unless the item is defective, damaged upon arrival, or incorrectly shipped, return shipping costs are generally the responsibility of the customer.

Original shipping charges may be non-refundable where permitted by applicable law.

For international returns, the customer may also be responsible for applicable return shipping costs, customs duties, taxes, import fees, or other charges associated with returning the product, except where applicable law requires otherwise.

We are not responsible for returned packages that are lost, stolen, damaged, or delayed while being transported back to us when the customer is responsible for arranging the return shipment.

We strongly recommend using a trackable shipping service and retaining proof of shipment until the return has been confirmed as received.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that is:

• Damaged during shipping;

• Defective;

• Missing essential components;

• Significantly different from the product ordered; or

• Incorrectly shipped,

please contact us at wearchrovex@gmail.com as soon as possible.

We may request photographs, videos, packaging information, or other evidence to help us investigate the issue.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, partial refund, or another appropriate resolution.

Damage or defects caused by misuse, accidents, improper handling, unauthorized modifications, or failure to follow product instructions may not qualify for a refund or replacement, except where required by applicable law.

5. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law.

These may include:

• Items that have been used or worn beyond what is reasonably necessary to inspect the product.

• Items damaged after delivery due to misuse, accident, or improper handling.

• Items that have been modified, altered, repaired, or tampered with without authorization.

• Items missing essential components or accessories.

• Personalized or custom-made products.

• Gift cards.

• Items specifically identified as final sale.

• Other products that are legally excluded from return rights.

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

6. Sale and Promotional Items

Unless otherwise required by applicable law, products specifically identified as Final Sale are not eligible for return.

Discounted or promotional products that are not identified as Final Sale may remain eligible for return under the terms of this policy.

7. Exchanges

We generally do not process direct exchanges.

If you would like a different product, size, color, or variant, the simplest option is to return the original item, if eligible, and place a separate order for the replacement item.

The replacement order will be subject to the price, availability, promotions, and shipping rates applicable at the time the new order is placed.

If you received a defective or incorrect item, please contact us before placing a replacement order so that we can determine the appropriate solution.

8. Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved or rejected.

If your return is approved, the refund will generally be issued to your original payment method.

We aim to process approved refunds within 10 business days after the return has been received and inspected.

Once we issue a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

wearchrovex@gmail.com

9. Partial Refunds

Where permitted by applicable law, a partial refund may be issued if a returned item has decreased in value because it has been used, handled, damaged, or otherwise treated beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.

We will notify you if a deduction is applicable.

10. Returned Items That Do Not Meet Our Requirements

If a returned item does not satisfy the requirements of this policy, we may reject the return.

Where permitted by applicable law, the item may be returned to the customer at the customer's expense.

If a return is rejected because the item is used, damaged, incomplete, altered, or otherwise ineligible, a refund may not be issued unless required by applicable law.

11. Lost or Unclaimed Returns

We are not responsible for returns that are lost, misdirected, or undelivered when the customer is responsible for arranging the return shipment.

Customers should retain tracking information and proof of shipment until the return has been confirmed as received.

If a returned package is refused, abandoned, or remains unclaimed because of incorrect or incomplete information provided by the customer, additional shipping or handling charges may apply where permitted by law.

12. International Orders

International orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, such charges are generally the responsibility of the customer.

International delivery and return times may vary due to customs processing, local postal services, holidays, weather, or other circumstances outside our reasonable control.

13. European Union 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you may have a statutory right to cancel your distance purchase within 14 days without providing a reason, subject to applicable legal exceptions.

The withdrawal period generally begins when you, or a person designated by you other than the carrier, receives the goods.

Where the right of withdrawal applies, the customer may be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law provides otherwise.

Certain products and circumstances may be excluded from the statutory right of withdrawal under applicable law.

Nothing in this policy is intended to restrict or exclude mandatory consumer protection rights.

14. Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited.

If the laws applicable to your purchase provide you with rights that are more favorable than those described in this policy, those rights will continue to apply.

15. Changes to This Policy

We may update or modify this Return & Refund Policy from time to time to reflect changes to our business, Services, products, legal requirements, or operational practices.

Any changes will be posted on this page with an updated "Last updated" date.

16. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or this policy, please contact us at:

Email: wearchrovex@gmail.com